Can't log in - back up in progress?

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Tamp
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Can't log in - back up in progress?

I backed up yesterday on one of our company files and now when I try to log in it states "Backup in progress". the other company file is fine and I can login but the one I need to login in to has this error and I am unable to access. I have restarted the computer and still have the same problem. Can you please help?

6 REPLIES 6
ChrisMYOB
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Re: Can't log in - back up in progress?

Hello @Tamp 

 

Thank you for your post. I have run a script over your file and you should now be able to log into your file. Please let me know if there are still issues. 


Kind regards,
Chris

MYOB Community Support

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TaraMcLean
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Re: Can't log in - back up in progress?

I have this same problem for a clients file and can not access the serial number - please help!

 

Kerry's Upholstery Specialists - my practice client code is ********

 

Kind regards

 

Client ID removed for privacy by MYOB Moderator ^CE

ChrisMYOB
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Re: Can't log in - back up in progress?

Hello @TaraMcLean 

 

Thank you for this, I am unable to find the account with the information you have provided. If you could please send me a Private Message containing:

  •  Serial Number (If known)
  • The Client ID (For the affected file)
  • Email address of your client

I will be able to look into this further.

Kind regards,
Chris

MYOB Community Support

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Wendy_B1
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Re: Can't log in - back up in progress?

Hi,

 

I'm having what I believe is the same issue today - I cannot get into MYOB saying back up in progress but there isn't a back up in progress.   I did try and do a back up this morning and it somehow got interrupted now I cannot get back into Myob has been like this for several hours now.

 

Please help

 

ChrisMYOB
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Re: Can't log in - back up in progress?

Hello @Wendy_B1 

 

If you could please send me a Private Message containing:

  • Business name
  • Serial number
  • Company file Id, if you have more than 1 company file.

I will be able to run a script over the file and get this running for you.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Wendy_B1
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Re: Can't log in - back up in progress?

That's worked a treat - thank you Chris

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