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Cannot Add User Online - invitation previously cancelled

Jasman
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Cannot Add User Online - invitation previously cancelled

Hi Guys

I cannot add an online user - status is Cancelled invitation 19 Jan 2023

When I try to create a new user even with a new name and email it is now not letting me add any new users stating an - An error occurred while creating the user
 
Sounds like some sort of system confusion which needs technical assistance?
 
Thank you
2 REPLIES 2
Sam_R
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Cannot Add User Online - invitation previously cancelled

Hi @Jasman,

 

Thanks for reaching out. 

 

If your file is online, could you please try to create a new user via the browser version of the software? 

 

If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?

Kind regards,
Sam

MYOB Community Support

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Jasman
2 Posts
User

2Posts

1Kudos

0Solutions

Re: Cannot Add User Online - invitation previously cancelled

Hi Sam

 

Thanks, for some reason 24hrs later it seems to be working

Appreciate your assistance Smiley Happy

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