Cannot Sign In - Backup in Progress - Accountright 2021.3

FD-Flinders
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Cannot Sign In - Backup in Progress - Accountright 2021.3

Hi There,

My backup lost contact to the server last night, and now I cannot sign in. It says that there is a backup in progress. I have tried on a number of computers after restarting but with no luck. Can you help please?

 

Thank you

 

 

5 REPLIES 5
Steven_M
MYOB Moderator
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MYOB Moderator
New Zealand
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Accepted Solution Solved

Re: Cannot Sign In - Backup in Progress - Accountright 2021.3

Hi @FD-Flinders 


I've arranged for that company file to be reset back to Active for you. This will allow you to access the company file as intended.


Do let us know how you get on and if you require further assistance

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

FD-Flinders
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Australia
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Re: Cannot Sign In - Backup in Progress - Accountright 2021.3

Hi Steven,

 

Access is restored. Many thanks 

 

Kind Regards

Mark

IndValuersWA
Experienced Cover User
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Re: Cannot Sign In - Backup in Progress - Accountright 2021.3

Hi Steven

 

I am having the same issue right now.  Could you please re-set my MYOB also?

 

Thanks

 

Kerryn

Steven_M
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New Zealand
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Re: Cannot Sign In - Backup in Progress - Accountright 2021.3

Hi @IndValuersWA 

 

Try now, you should be good to go with accessing that file going forward,

Do let us know if you are still requiring assistance with this one.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

IndValuersWA
Experienced Cover User
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Experienced Cover User
Australia
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Re: Cannot Sign In - Backup in Progress - Accountright 2021.3

Thank you, all working now.

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