Cannot open company file

[Carolyn19]

Message says

"This Company File is Currently Backing up"

"You can sign in once the backup is complete"

No users are backing up - this has been going on all day

HELP Please

[Carolyn19]

My on-line file is stuck in status "backing up".

Been like it for 2 days - how do I get it back to "Active"

[ChrisMYOB · Accepted solution]

Hello @Carolyn19 

Welcome to the Community Forum.

I have run a script over your Company file which should now have resolved this issue allowing you to log back into it.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.