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Cannot open company file

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Carolyn19
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Carolyn19
Carolyn19
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January

January

Cannot open company file

Message says

"This Company File is Currently Backing up"

"You can sign in once the backup is complete"

 

No users are backing up - this has been going on all day

HELP Please

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Carolyn19
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Carolyn19
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January

January

Online file - stuck in backing up

My on-line file is stuck in status "backing up".

Been like it for 2 days - how do I get it back to "Active"

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ChrisMYOB
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ChrisMYOB
ChrisMYOB
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Accepted Solution Solved

January

January

Re: Cannot open company file

Hello @Carolyn19 

 

Welcome to the Community Forum.

 

I have run a script over your Company file which should now have resolved this issue allowing you to log back into it.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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