Change email login for my.myob to access AccountRight online file

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Change email login for my.myob to access AccountRight online file

Hi

 

We have a user that gave us her personal email address to set up a login to access her husband's company file, as she is going to be doing the bookkeeping from now on. She has now been set up with a company email address, and she would like her login details changed.

 

Are we able to change her profile email address under "User Access" or will this need to be done in my.myob.com.au area as well? Or does she need to set up a whole new profile and be set up in the myob file, and then deactivate the original email login?

 

Thanks

 

Lisa

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Re: Change email login for my.myob to access AccountRight online file

Hi @LisaP_DK 

 

I would get that user to go to their my.MYOB account and select My Account>>My Details - logging in with their old email address. They would have the option "Click here to update your email address". By selecting that option it will update the email address you use for your my.MYOB account and will update their access for company files. So they will not have to be re-invited, they can just use their new email address to log into AccountRight files with.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

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Experienced Cover User
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Experienced Cover User
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Experienced Cover User

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Re: Change email login for my.myob to access AccountRight online file

Thanks Steven, I'll get them to try that and let you know how we get on.

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Experienced Cover User
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Experienced Cover User
Australia
Experienced Cover User

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Re: Change email login for my.myob to access AccountRight online file

Hi Steven


Your solution worked, thanks for your help with this.


Regards

 

Lisa

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