Company file is backing up - cannot log in

[DJAF]

company file attempted to back up tonight but computer was unexpectedly shut down and now its saying unable to login until back up complete.

Reading most of the similar messages this isnt going to right itself - can you run the scripts to repair

[Sam_R]

Hi @DJAF,

Thanks for reaching out.

So that we can assist with this, can you please confirm the last 4-Digits of your serial number? 

[DJAF]

9812 @Sam_R 

[DJAF · Accepted solution]

@Sam_R 

can you please run those scripts urgently so we can get working?

and if you can run a script to clear negatve inventory  -  which appears to look negative when you are looking at the inventory list but when you go into the individual product it is not negatve it is $0 value and 0 stock - that would be great if you can run that script also

can you confirm when complete?

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[Sam_R]

Hi @DJAF,

Thanks for confirming that.

I've just run the scripts for both of these issues.

Do reach out if you have any further trouble. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.