Partner Zone

Complaint about issue unresolved

Lovedeep
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Complaint about issue unresolved

I made a call to customer servie team and our issue is unresolved even after being on call for more than 1.5 hours. The customer service team specialist stated that the system is too slow at her end and she gave me call and put me on hold many times but the issue is not resolved yet.

 

Neither did I receive call back on my number again. My case number was 01122534.

 

The issue I had:

To change the subscription from Account right premier to account right plus

To put the subscription under my current company name as we have 2 companies

 

I am not sure what is the easy way to contact MYOB team, its so hard to get in touch via phone 

 

5 REPLIES 5
Yanike_S
MYOB Moderator
2,585 Posts
MYOB Moderator
MYOB Moderator

2,585Posts

145Kudos

378Solutions

Re: Complaint about issue unresolved

Hi @Lovedeep 

 

I am sorry to hear you had this experience with our phone support. Generally speaking changing a product and serial number within a company you would be able to go to Help>>Change Serial Number. Take note: you can only change UP in product level, e.g. from AccountRight Plus to Premier. If you have used Live Services (Bank Feeds, STP, Pay Superannuation...) that option may be greyed out and we may have to look at arranging for the company file to be sent in for that serial number to be removed by our team. If that is the case, please send me a Private Message with the old and new serial number and the live services you have used.

Kind regards,
Yanike

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Lovedeep
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: Complaint about issue unresolved

I have sent private message to you as well, can you please get this resolved asap or email me on admin@styrofoamindustries.com.au

Lovedeep
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: Complaint about issue unresolved

Did not receive any reply back ??

 

Your 1st reply earlier is not helpful in resolving my query. 

Sam_R
MYOB Moderator
2,888 Posts
MYOB Moderator
MYOB Moderator

2,888Posts

205Kudos

450Solutions

Re: Complaint about issue unresolved

Hi @Lovedeep,

 

Thanks for reaching out. 

 

Please find my response to your PM in your inbox. 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Lovedeep
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: Complaint about issue unresolved

Hi Sam

 

I am reinstating my complaint which is not getting addressed:

 

I made a call to customer servie team and our issue is unresolved even after being on call for more than 1.5 hours. The customer service team specialist stated that the system is too slow at her end and she gave me call and put me on hold many times but the issue is not resolved yet.

 

Neither did I receive call back on my number again. My case number was 01122534.

 

The issue I had:

To change the subscription from Account right premier to account right plus

To put the subscription under my current company name as we have 2 companies

 

I am not sure what is the easy way to contact MYOB team, its so hard to get in touch via phone

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post