Connection server error

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Connection server error

Is anyone having trouble accessing the Account Right File, I upgraded yesterday and now have an error message sa follows:

The Connection with the server failed. Please check your network connection and try again later.

I am working from home, but my client who as the office is getting the same message, can anyone help?

Thanks

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Re: AccountRight 2020.2 is now available

I am also getting this error message - The Connection with the server failed. Please check your network connection and try again later. - I need to pay wages today and the phone wait for MYOB Help is over an hour. Can anyone help?

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Re: AccountRight 2020.2 is now available

Yes, but no mention of any outages on the status page??

 

AlanT

 

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Re: AccountRight 2020.2 is now available

No nothing at all Alan thanks for replying so quickly too!

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Re: AccountRight 2020.2 is now available

Same message as below using 2020.1

 

 

Connection Error 20200603.PNG

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Re: Connection server error

Hi

I just posted the exact same thing. I upgraded to version 2020.2 plus and then the file started giving me the same message.

 

I think the upgrade stuffed it up. I am on a call back from MYOB (60 Minutes) if they give me any feedback ill let you know.

 

Regards,

Anel

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Re: Connection server error

Hi Anel,

 

I am having thge sdame problem, although we haven't upgraded, the file is a 2019.3 version.

 

Please share the outcome of your call with MYOB Smiley Happy

 

Warm regards,

 

Leigh

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Re: Connection server error

Hi everyone,

 

We are aware of some users receiving the error, Connection with the server has failed. Our developers are investigating this and we do understand how important it is to get this resolved as quickly as possible.

 

We do apologise for the inconvenience caused. I will update this post when I have further information.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Connection server error

I am having the same issue for a client on 2020.1.  I can log into other clients with no issue (1 on 2020.2, 1 on 2019.4)

Cathie Robilliard
BCom. (Acc/Finance) UNSW
MYOB Certified Consultant
BAS Agent
email:cathier@optusnet.com.au
Servicing Sydney South, NSW
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Re: Connection server error

To everyone that is having this problem. MYOB called, said it is a server and only some files and they are working on it. You just have to be patient.

 

All the best.

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