Connection server error

[MSE1Race]

Is anyone having trouble accessing the Account Right File, I upgraded yesterday and now have an error message sa follows:

The Connection with the server failed. Please check your network connection and try again later.

I am working from home, but my client who as the office is getting the same message, can anyone help?

Thanks

[SueBiv1]

I am also getting this error message - The Connection with the server failed. Please check your network connection and try again later. - I need to pay wages today and the phone wait for MYOB Help is over an hour. Can anyone help?

[AlanT]

Yes, but no mention of any outages on the status page??

AlanT

[MSE1Race]

No nothing at all Alan thanks for replying so quickly too!

[Lisa_BBP]

Same message as below using 2020.1

[Anelh]

Hi

I just posted the exact same thing. I upgraded to version 2020.2 plus and then the file started giving me the same message.

I think the upgrade stuffed it up. I am on a call back from MYOB (60 Minutes) if they give me any feedback ill let you know.

Regards,

Anel

[L_Clark]

Hi Anel,

I am having thge sdame problem, although we haven't upgraded, the file is a 2019.3 version.

Please share the outcome of your call with MYOB

Warm regards,

Leigh

[Komal_S]

Hi everyone,

We are aware of some users receiving the error, Connection with the server has failed. Our developers are investigating this and we do understand how important it is to get this resolved as quickly as possible.

We do apologise for the inconvenience caused. I will update this post when I have further information.

[CathieR]

I am having the same issue for a client on 2020.1.  I can log into other clients with no issue (1 on 2020.2, 1 on 2019.4)

[Anelh]

To everyone that is having this problem. MYOB called, said it is a server and only some files and they are working on it. You just have to be patient.

All the best.