Create new user. User id already in use even though it is inactive as email address incorrect

[Louis2Dee]

I have a current user in MYOB which has the wrong email address. I have made this user inactive.

Then tried to create a new user with the same user name (persons name) but different email address. 

MYOB says

 The USERID is already in use and cannot be reused.

Then I created the user access in my.myob then when I try to create the user in myob so that they can access to the file I get the same error.

Please help

[Leneth_A]

Hi @Louis2Dee,  
 
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. I hope you find it a useful tool. Thank you for informing us of your concern and we are sorry to hear that you are having trouble creating a new user because of the error message you are getting. Your detailed explanation of the situation is valuable for us to investigate further on your account. We appreciate your patience and understanding.  
 
I have sent you a private message within the Community Forum containing some information that we need to check to resolve this issue. To access it, kindly click on your forum profile picture in the upper right-hand corner of your screen, and then select the envelope icon that appears. 
 
 
Please let me know if you have any problems with this.  
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.  
 
Cheers,  
Leneth

[Louis2Dee]

Hi MYOB,

The user access MYOB created for the user to the one file was administrator access and they could view all files.

I have delete this access.

The original issue has not been resolved

[Leneth_A]

Hi @Louis2Dee, 
 
Apologies for any inconvenience this may have caused and thank you for letting us know about this. 
 
I have responded to you via private message and rechecked your account. I can see that the access has already been canceled. I have sent another access request for the company file with user access only. Could you please ask the user to check their email again and let me know if they have received the user access invitation?
 

Let me know how this goes and if we can provide any further assistance here on the forum. 
 
Cheers, 
Leneth

[Leneth_A]

Hi @Louis2Dee, 
 
I hope you are doing well. I just want to check back with you and follow up if you still require further assistance in creating a new user access. Let me know how this goes and if we can provide any further assistance here on the forum. 
 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

[Louis2Dee]

Hi Leneth,

The user still cannot access the file.

[Leneth_A]

Hi @Louis2Dee, 
 
Thanks for the update on this. Apologies that it is still not resolved. We truly value and appreciate your patience and understanding. 
 
I have checked your account, and I can see that the invitation I sent to the email address of the user is already accepted. Please try to delete or cancel the invitation that was sent on your end and then resend it. You can find more information about this in our Help Article Invite a user to an online file. 
 
 
Do let me know if you have any further trouble with that. 
 
Cheers, 
Leneth