De activate a company file

[SergC]

Hi, I need some help managing my company files. I have two files currently operating but will only need one moving forward due to a change of business structure. The new file needs new banking and liability accounts set up but I would likek to retain all Sales, Purchases, Customer and Inventory Lists. Thanks.

[SamaraM · Accepted solution]

Hi @SergC 

Thanks for reaching out, I'd be happy to assist you with this.

Could you please send me a Private Message with the following details:

• Your Serial Number
• Your Company Name 
• Your Name and Email address 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[SergC]

Hi Samara,

Can you please check on these de activations?

Everything is still active and I would like to start using my new file.

Thanks, Serge

[SamaraM]

Hi Serge (@SergC)

I've checked with the team who actioned the request and they put an end date on your subscription for the end of the month instead of having it cancelled immediately.

This is because subscription are paid monthly, so users are still entitled to use the file for the rest of the month and gives time to download any reports or information before it becomes inaccessible. 

It will show as active until 30/11/22, but don't worry you will not get charged next month.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.