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Decommissioning of AccountRight Live 2015.4 and 2016.1

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MYOB Moderator Neil_M
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Decommissioning of AccountRight Live 2015.4 and 2016.1

Hi all

 

Older versions of AccountRight are scheduled to be decommissioned. This is done to ensure that our valued clients are using the latest version and have access to the amazing benefits of each new version.

 

2015.4 – 5th of September 2016

2016.1 – 14th September 2016

 

You must update your AccountRight by these dates in order to continue access to your online company file. To help you through this, we’ve prepared the following comprehensive guide: 

 

Why am I updating?

 

To ensure the best possible performance on our cloud servers, we only have the most recent versions on the cloud. We encourage you to update to take advantage of our new features and the many improvements that are included with each version.

 

Our online help topic - Why do I need to update AccountRight? has more information on this.

 

Things to do before updating:

 

  • Check your version – Log in >> Help >> About AccountRight
  • Check in your file before updating
  • Wait for the update prompt

decomm IPM image AEM Large 2 (003).png

 

Don’t worry if you don’t see it, if you have a current AccountRight subscription, you can also download the latest version from my.MYOB (Australia | New Zealand). Our forum post, Downloading your AccountRight Updates, has a detailed explanation on how to download the latest version of AccountRight

 

How do I update?

  • Install the latest update. If you have downloaded the latest version from our website then our help article, Install AccountRight, does have really simple instructions on how to complete the installation.
  • Open your file in the new version and click the upgrade now button

Upgrade window.PNG

 

Troubleshooting tips:

 

I installed the latest version but clicking on my AccountRight Icon still brings up my old version

 

When you install a new version, it creates a new desktop icon.  The desktop icon will label the version it will open. If you’re accessing the icon from the start menu hover over it to see the version.

 

multiicon.PNG

 


I’m getting a message saying I need to have AccountRight 201X.X to open my file, what’s happened?
 

When a file is opened in a newer version it gets updated, and everyone who needs to access that file needs to have the same version. Just download and install the specified version and you will be able to get back into your file.

 

I hope this helps. Please feel free to reply to this post if you have any questions or need help with updating your software, we are more than happy to help.



Regards
Neil
MYOB Client Support
5 REPLIES
Ultimate Partner Kym__Yeoward
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Kym__Yeoward
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Re: Decommissioning of AccountRight Live 2015.4 and 2016.1

You need to work through the impact on external bookkeepers, public accountants and tax agents, accessing the online file from their offices, before you de-commission these versions. Have a chat to the Accountants Office support staff too. Public accountants and tax agents may need access to these versions, for 2015-16 income tax returns (sole traders, partnerships, companies,and trusts), when their client has not yet upgraded to the latest version.

MYOB Moderator MattN
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Re: Decommissioning of AccountRight Live 2015.4 and 2016.1

Hi @Kym__Yeoward

 

Thanks for your post and the concerns you raise.

 

WIth Accountants Office (And Accountants Enterprise) Practice Solutions, you can access any version of AccountRight Live files directly from within the Client Accounting tab (for the purposes of pulling figures, and reporting etc - in addition to using WorkPapers).

 

Providing that the AccountRight Live file contains the information you need, you can access it - no matter the version of the AccountRight Live software that you use to access the file directly.

 

ie: your client can update to 2016.2.1, and you can still acess their files in Accountants Office (or Accountants Enterprise) even if you have not had a chance to install 2016.2.1 on your server yet.

 

At the same time, if you do not have 2016.2.1 (for example) installed, you wouldn't be able to access that data in AccountRight, but you would be able to draw figures from that data in Accountants Office / Accountants Enterprise.


Hope that helps.

 


cheers,

Matt
Product and Technical Specialist
Practice Solutions
MYOB Australia Pty Ltd
Ultimate Partner Kym__Yeoward
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Kym__Yeoward
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Re: Decommissioning of AccountRight Live 2015.4 and 2016.1

Thanks - just note that most independent bookkeepers (BAS Agents) and some sole-trader accountants like myself, don't have Accountants Office or Enterprise. We just have AccountRight 2016.2 - or for CCs, the reference software suite.

Partner AndrewRally
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Re: Decommissioning of AccountRight Live 2015.4 and 2016.1

Hi,

Would it be possible that you email the account admins with this notice rather than just placing it online please?

Irrespective of why we've not done the upgrade, none of our admin team saw any reference to the decomissioning date for 2016.1 or received an email or other direct notification.

So yesterday coincidently when one of our team was setting up a new PC they could no longer log on.

Last year at least you gave us one weeks warning of a decommissioning via email.

Thanks, Andrew

 

MYOB Moderator Steven_M
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Re: Decommissioning of AccountRight Live 2015.4 and 2016.1

Hi @AndrewRally

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


My understanding is that we do still provide email communications to clients with older versions of the program still in the cloud prior to decommissioning. In this case the emails where sent out around last August once the dates where finalised at our end. 

 

I'm sorry to hear that you didn't receive those communications in this case relating to the dates for the AccountRight 2015.4 and 2016.1 decommissioning dates.


Kind Regards,
Steven
MYOB Client Support
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