Deleting payment made to wrong invoice

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Experienced User Cocoa
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Deleting payment made to wrong invoice

I entered a payment against a customer's invoice instead of as a deposit against an order (for the same customer).  I cannot delete the payment - the SJ entries are in grey.   I haven't got the "Transactions can't be changed box" ticked, or the locked period box ticked, but I still can't change the entry. Help please!  (I'm using Account Right Plus version 2013.1.15.3016)

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Ultimate Partner ronatbas
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Re: Deleting payment made to wrong invoice

@Cocoa

 

If you are seeing an SJ then that is the wrong spot. Go to the sales register and open the incorrectly paid invoice open it and then click on the history button at the bottom right. This will open a screen that has the SJ and the payment details. Open the payment and delete it. 

Often easier is to use the bank register, find  the money coming in and open that and delete it. 

 

 

Ron B
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Ultimate Partner BooksInTheCloud
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Re: Deleting payment made to wrong invoice

Hi @Cocoa

 

Unfortuntely this is a current bug with MYOB and has been around for some time and is so frustrating.

Here is a link on how to fix this issue I posted which is not easy by any means.    Please vote and add comment to this idea the more votes the more likely it will be fixed.. hmmm maybe not though as it has been a bug since 2014Smiley Sad.

 

http://community.myob.com/t5/AccountRight-Idea-Exchange/Sales-Order-Function-ability-to-reverse-dele...

 

Regards

Renae


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Renae

@renae2peas
Ultimate Partner ronatbas
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Re: Deleting payment made to wrong invoice

Hi Renae 

 

i was under the impression that only applied to Orders not Invoices. BTW i like your fix but it is not one that I would be wanting to do every day.

 

 

 

 

Ron B
BAS Group
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Ultimate Partner BooksInTheCloud
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Re: Deleting payment made to wrong invoice

Thanks @ronatbas yes it is a very long winded fix and when the users try and attempt this themsleves it can end up in a even bigger mess.    Thanks for voting as wellSmiley Happy


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Renae

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Experienced User Cocoa
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Re: Deleting payment made to wrong invoice

Thanks Ron, but I have tried all these options previously without luck - cannot delete or reverse.

Experienced User Cocoa
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Re: Deleting payment made to wrong invoice

Thanks Renae - I followed your steps but cannot reverse.  Have attached scan of my MYOB screens which I hope you can read.

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MYOB Moderator Steven_M
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Re: Deleting payment made to wrong invoice

Hi @Cocoa

 

Taking a look at the screenshots you have provided, I think @BooksInTheCloud was on the right track in regards to the fact that the payment was made when that transaction was at an order stage and has since been converted into an invoice. You can tell this as your second screenshot (the Find Transactions window) has some Transfer from deposit lines. 

When a payment is made on an invoice you have the invoice first and then you have the payment. When you have a payment on an order, as an order doesn't affect the accounts a payment is placed into holding. It is not until you convert it into an invoice that the accounts are affected and the payments are fully attached to it. In this situation you have the payment before the invoice. So you can't delete the payment as it is before the invoice and you can't delete the invoice as it has a payment applied to it.

What you will need to do if that payment is required to be changed is to reverse out the invoice. This will create a credit note to which you can pay a refund on for the amount by the customer and then apply the rest back to the original invoice to close it out. This will put you back a square one to record the invoice again along with the payment. Help Article: Customer deposits has more information into what has occurred and how to correct it.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Ultimate Partner BooksInTheCloud
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Re: Deleting payment made to wrong invoice

Hi @Cocoa

 

Following on from @Steven_M helpful advice with further explaination.   I have attached an example of how to fix this for you and hopefully it will help other users as well. 

 

Please kindly mark as a solution if I have resolved your issue as this will help other users down the track that come across the same issues.

 

@Steven_M I will also link this back to my orginal post on the subject.

 

CC: @ronatbas  

 

Regards

Renae


If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
Warm Regards
Renae

@renae2peas
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