Email says Bank Feed ready but MYOB still says awaiting bank

[KerrinSim]

I received an email yesterday saying that my bank feed application for AMEX is ready, but when I login to MYOB and go to settings it still says "awaiting bank" and the bank feed isn't working. I've clicked on check/update status but it still says awaiting bank. I've linked the associated account properly. Is this normal or do I need to re-apply? 

[Genreve_S]

Hi @KerrinSim 

Thanks for posting. 

I would be happy to help with your bank feeds. 

Please send me a private message containing your 

• Serial number 
• Full name and email address
• Company name 
• Company File ID (Help> About MYOB AccountRight)
• last 4 digits bank account of the bank that has the issue.

for us to further assist. 

Cheers 

Genreve

[KerrinSim · Accepted solution]

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@Genreve_S wrote:

Hi @KerrinSim 

Thanks for posting. 

I would be happy to help with your bank feeds. 

Please send me a private message containing your 

• Serial number 
• Full name and email address
• Company name 
• Company File ID (Help> About MYOB AccountRight)
• last 4 digits bank account of the bank that has the issue.

for us to further assist. 

Cheers 

Genreve

---

Thanks Genreve,

I've PM's you with the details.