Emails not sending

[ERSilva]

I understand there was an issue with email invoices from MYOB yesterday, and the pinned post says it is resolved.

Unfortunately this is not the case for me

[Hayden_B]

Hi @ERSilva,

In order to narrow down where the error might be, I'd like to ask a few questions and I'll provide a few suggestions to go through in order to see where the error exists:

Main Questions:

1. Are you using the Online Emailing via AccountRight on the Cloud? (See this help article for a reference)
2. Are you receiving an specific errors when trying to send emails? (For example, "Something's gone wrong" or otherwise?) 
3. Which software release are you currently using? (You can find this by going to: Help > About MYOB AccountRight)

A Suggestion:

Try sending yourself a generic email by opening a Card File from your Cards List, clicking the Email button in the bottom left and entering your email address into the "To" field.

Once this is done, can you see it in the Sent Emails button on either AccountRight or in your Emailing Software?

Small Note:

We have seen emails not sending via the Online Emailing Service if your Customised Form name contains a Special Character ("[ ] ! # $ % * ; = @ <>\ _ { } ^~`"), for example: "ServiceInvoice#4" Removing the special character from the Form Name has resolved this for some Users.

Cheers,
Hayden
MYOB Partner/Social Support

[ERSilva · Accepted solution]

the problem has now, thankfully rectified. Thank you