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Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
a week ago
a week ago
I understand there was an issue with email invoices from MYOB yesterday, and the pinned post says it is resolved.
Unfortunately this is not the case for me
Solved! Go to Solution.
a week ago
a week ago
Hi @ERSilva,
In order to narrow down where the error might be, I'd like to ask a few questions and I'll provide a few suggestions to go through in order to see where the error exists:
Main Questions:
A Suggestion:
Try sending yourself a generic email by opening a Card File from your Cards List, clicking the Email button in the bottom left and entering your email address into the "To" field.
Once this is done, can you see it in the Sent Emails button on either AccountRight or in your Emailing Software?
Small Note:
We have seen emails not sending via the Online Emailing Service if your Customised Form name contains a Special Character ("[ ] ! # $ % * ; = @ <>\ _ { } ^~`"), for example: "ServiceInvoice#4" Removing the special character from the Form Name has resolved this for some Users.
Cheers,
Hayden
MYOB Partner/Social Support
a week ago
a week ago
the problem has now, thankfully rectified. Thank you