Error 0: Unexpected import error - There is a file sharing violation. A different process might be using the file.

[Komal_S]

Hi @lasan123 

Can you please try the following and confirm if the issue still occurs:

• Is your antivirus program scanning the file at the time of importing?
• Do you have an automated backup program running?
• Does disabling the AccountRight Library service allow the file to be imported?

[lasan123]

Hi Komal,

The antivirus software does not scan the myob folders and the backups only run every 4 hours.

We usually experence the this issue with the API service. However, It is also happening during the timesheet imports.  I haven't tried disabling the library service as the main concern is around the issues caused by the API calls.

[KarenP1]

Hi Komal

No our antivirus is not scanning the file at the time of import

Yes we do have automated backups running but I avoid doing imports at the same time

Yes disabling AccountRight Library service does allow the file to be imported. I have been turing off the library service since I logged this and have not had a single error message all the time that I have been doing this

Hope this info helps

thanks

Karen

[Komal_S]

Hi @KarenP1  thanks for that, I've noted your comments and had passed them on to the team.

@lasan123  Can you please try turning off the library service as a troubleshooting step to check if the timesheet import works fine with that? If the issue is caused during API calls as well or primarily during API calls, we would recommend creating a ticket with our API support team on our developer center, so it can be investigated further by the team. 

[lasan123]

Hi Komal,

I spoke to a support person yesterday and he recommended using the MSI version of the software rather than the server edition. It is a lightweight version of the software  and doesn't include the library service. We have a large data file and that could be the reason for the timeouts/ file sharing violation errors.