Error 12029

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Marf1
Experienced User
10 Posts
Experienced User
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Error 12029

Hi 

 

I keep getting this Error 12029 when confirming company file & phone support cuts out, can mods help?

 

Thanks

3 REPLIES 3
CloverQ
9,085 Posts
Former Staff
Australia
Former Staff

9,085Posts

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1,386Solutions

Re: Error 12029

Hi @Marf1 

 

Recently we noticed users on Windows 8 or earlier encounter problem when confirming files online, if this situation applies to you too then please upgrade to a newer Windows version. In the meanwhile, please try this workaround:

 

  1. Close AccountRight.
  2. Open the Windows Control Panel (click the Windows Start button and type control panel then click Control Panel in the displayed results).
  3. Set the View by to Small icons.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Scroll down to the bottom of the Settings.
  7. Select the option Use TLS 1.2
  8. Click OK.
  9. Start AccountRight and try to activate/confirm again.

If the problem persists, please send me a private message (mouse over my avatar and choose 'Send a message') with the following information:

 

  • The MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID, product and build (Found in: Help > About MYOB AccountRight)
  • (v19.x and below) Choose confirm by phone, what's the company file code shown?

Kind regards,
Clover

MYOB Community Support

Online Help| Forum Search|Download Page

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Marf1
Experienced User
10 Posts
Experienced User
Experienced User

10Posts

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Error 12029

Hi

 

I have error 12029 & the phone wait is more than an hour.

 

Please help 

CloverQ
9,085 Posts
Former Staff
Australia
Former Staff

9,085Posts

0Kudos

1,386Solutions

Re: Error 12029

Hi @Marf1 

 

I have replied to your earlier post with more details. Please do follow the workaround if you are using Window 8 or earlier, and if that fails, feel free to send me a private message with the required details, so we can assist you further.

Kind regards,
Clover

MYOB Community Support

Online Help| Forum Search|Download Page

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