Error Message exporting to Excel - Error C:\Users\Public\Documents\MYOB\AccountRight\2020.3\Reports\Spreadsheet\AGEDARS.XLT

[JulieMaycock]

Hi I'm getting this error when trying to export any reports to Excel.  PDFs are exporting ok.  Recently switched to a new computer.  Here's an example of the error message:

Error C:\Users\Public\Documents\MYOB\AccountRight\2020.3\Reports\Spreadsheet\AGEDARS.XLT

Thanks in advance for your help.

[Mike_James · Accepted solution]

Hi @JulieMaycock , welcome to the forum. The message suggests that AccountRight cannot locate the template required for the report.

If you have an older version of AccountRight installed, navigate to the equivalent folder (eg C:\Users\Public\Documents\MYOB\AccountRight\2020.2\Reports\Spreadsheet), and find the same file, then copy that to the 2020.3\Spreadsheet folder. 

If you only have one version, try downloading again and re-install it.

[JulieMaycock]

Thanks very much!  Re-installing did the trick