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Error Unable to automatically confirm your company file

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Contributing User SupaNova
8 Posts
Contributing User
Australia
SupaNova
Contributing User

8Posts

1Kudos

0Solutions

Solved: Go to Solution

Error Unable to automatically confirm your company file

Hi there,

We are using AccountRight 2015.4.0 and we are unable to opn the file.

There were no issues last week, but today we are unsuccessful.

The error is: Unable to automatically confirm your company file.

 

Internet is working (as I use it typing this message) and no changes were made in the firewall settings.

What is wrong?

 

Cheers, 

3 REPLIES
MYOB Moderator Steven_M
23,600 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

23600Posts

2666Kudos

3376Solutions

Accepted Solution Solved Solution

Re: Error Unable to automatically confirm your company file

Hi @SupaNova

 

Your company file was showing as being locked at our end. Typically this occurs when confirmation is attempted numerous times of a short period. I have since unlocked that file for you. This should allow you to confirm that company file using the Confirm Online option.


Kind Regards,
Steven
MYOB Client Support
Contributing User SupaNova
8 Posts
Contributing User
Australia
SupaNova
Contributing User

8Posts

1Kudos

0Solutions

Re: Error Unable to automatically confirm your company file

Hi Steven,

 

It is now 3 months later and the same issue occurs.

What is wrong?

 

MYOB Moderator Steven_M
23,600 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

23600Posts

2666Kudos

3376Solutions

Re: Error Unable to automatically confirm your company file

Hi @SupaNova

 

Confirmation of a company file does typically occur between  3-9 months since the last successful confirmation. In saying that I have made a change to your account which should allow for the confirmation to occur online.


Kind Regards,
Steven
MYOB Client Support
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