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if it's happening on multiple computers, are both those computers on the same network (Internet Connection or Domain)?
that said, I believe the diagnostic log could give some info here, here's a copy and paste of the instructions:
To find the Diagnostic Log:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:
4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.2)
7. Open the Diagnostics Folder.
8. Copy the Huxley.Application_xxxx.log file to your Desktop to get to it easier.
please post that here and we can see if this gives any information.
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