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Export Issue: Inventory Price Breaks Exported to Incorrect Field?

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Trusted Cover User Zentra
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Steven_M,

 

Tried four different scenarios, all without any luck.

 

Option 1: Adding one extra level of quantity break

Code: 10066C

Added additional quantity break in MYOB (Qty Break 3: 200 @ $1.00)

Qty Break Test - Qty Break 3 - 10066C Only MYOB (16-04-18).PNG

Exported data from MYOB, and Quantity Break Two still at zero:

Qty Break Test - Qty Break 3 - 10066C Only (16-04-18).PNG

 

Option 2: Filled in all quantity break levels available

Code: 10039

Added additional quantity breaks in MYOB (Qty Break 3: 200 @ $1.00, Qty Break 4: 300 @ $0.50, Qty Break 5: 400 @ $0.25)

Qty Break Test - Qty Break 3-5 - 10039 Only MYOB Data (16-04-18).PNG

But when exported, quantity break 2 is still at zero, but price is now the same as qty break 1 price, and quantity break 5 is not exported at all:

Qty Break Test - Qty Break 3-5 - 10039 Only (16-04-18).PNG

 

Option 3: Re-Type All Lines

Code: 1006C and 10039

Additional quantity breaks removed and all lines re-typed over in MYOB. No change in export data - quantity break two and price back at 0.

Qty Break Test - Re-Type 10039 & 10066C (16-04-18).PNG

 

Option 4: Change to New Price

Code: 10039

Change price and quantity break value in MYOB

Qty Break Test - New Price 10039 MYOB (16-04-18).PNG

Exported data still shows quantity break 2 and price at 0.

Qty Break Test - New Price 10039 (16-04-18).PNG

 

All export data attached for reference. Any other suggestions?

MYOB Moderator Steven_M
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Zentra

 

Thanks for confirming that information and also providing it in clear format, it has helped the process.

 

Based on the information provided I've arranged for the company file to be sent in so that we can take a further investigation into that situation. I've sent you a direct email with all the details in regards to getting that file sent in. All the information required is included in the email but do let us know if you have any questions about the process.

 

NOTE: The file is coming in so we can take a look at the file. We may not have a resolution for this situation at this stage, however, getting that file so our team can take a look at the database behind the scenes is our next step.

Kind regards,
Steven

MYOB Community Support

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Trusted Cover User Zentra
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Accepted Solution Solved Solution

Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Steven_M,

 

Thanks for your help with this; company file uploaded this morning.

Trusted Cover User Zentra
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Steven_M,

 

After exporting our price file for review this morning, the quanity break issue has recurred again. Please find below all codes effected:

 

Incorrect Codes.PNG

 

Those highlighted in red I have taken snippets from MYOB as examples, see below:

 

10179

Example 10179.PNG

(Please note that above quanitity break prices are currently set at the same value st this time) 

 

14038

Example 14038.PNG

 

10176

Example 10176.PNG

 

Are you able to advise if there is a fix for this issue or if we need our company file repaired again?

 

Thanks for your help with this.

 

 

MYOB Moderator Hayden_B
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Zentra

 

Sorry for the delay in answering your post.

 

I've looked over this and it looks like this has been caused by the same issue as before. I have raised this with the team on our end and they should be contacting you via email to investigate the file again to check if this is the case.


Cheers,

Hayden
MYOB Product Analyst

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Trusted Cover User Zentra
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Hayden_B,

 

Please see issue recuring once again:

3. Stock Level 11-12-18.PNG

 

Would you be able to raise this again to check our company file? Apologies I did not respond in time to previous request as was away on leave and when I had returned the ticket had been closed. I thought I would wait until  our next round of price changes before logging again.

 

Thanks for your assistance.

MYOB Moderator Hayden_B
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Zentra

 

No worries, I've had to re-escalate this one for you so you will have a new email with a new Incident Number.

 

If you have any troubles with sending the file to us, feel free to send me a Private Message so I can look into it. You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.


Cheers,

Hayden
MYOB Product Analyst

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Trusted Cover User Zentra
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Hayden_B,

 

File now uploaded. Thanks for your help.

 

Any chance you could look into my two pending issues as well? See following posts:

1. Allowing Negative Inventory?

2. Unknown Stock Increase?

MYOB Moderator Hayden_B
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

Hi @Zentra

 

No worries, I've just responded to those 2 threads now. Sorry they had a late reply, I only recently came back from leave yesterday and still catching up.


Cheers,

Hayden
MYOB Product Analyst

Helpful links:


Product Ideas: AccountRight | Essentials | MYOB Capture | MYOB Invoices
Support Links: Support Notes | Forum Search | Status Page

Trusted Cover User Zentra
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Re: Export Issue: Inventory Price Breaks Exported to Incorrect Field?

This issue has now been fixed again through the company file repair. Cause of issue unknown.

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