Export to Excel doesn't work

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Michel-lci
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Re: Export to Excel doesn't work

Hi Melisa

 

Excel is definitely installed on my computer.

 

Diagnostic log is attached.


Regards

Michel

Melisa_D
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Re: Export to Excel doesn't work

Hi @MBLegADL

 

The error log you've provided indicates that a folder is missing from the Spreadsheet folder when trying to export to excel, 'C:\Users\Public\Documents\MYOB\AccountRight\Current\Reports\Spreadsheet\PAYSUM.XLT'
this can generally be resolved by uninstalling and reinstalling AccountRight.

Cheers,
Melisa

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Melisa_D
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Re: Export to Excel doesn't work

Hi @Michel-lci

 

Thank you for attaching that. By looking at the error log it looks like you're experiencing a Microsoft.Office.Interop.Excel._Application error when connecting to Microsoft applications. Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

 

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

Do let u know how you go.

Cheers,
Melisa

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MBLegADL
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Re: Export to Excel doesn't work

Thanks,

Or a lot easier - now that you gave me where MYOB is looking for this version - I just copied and pasted the files from the previous version that were in a different location.

Sorted.

It would have been helpful to know that this upgrade was going to have a new location for these files. 

Cheers...

Michel-lci
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Re: Export to Excel doesn't work

Thanks @Melisa_D 

 

We ended up uninstalling and installing Office365 again.  I can now export to Excel


Regards

Michel

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