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September 2019
September 2019
Hi,
Following the recent upgrade to Accountright Plus 2019.2.1, I am unable to export reports to Excel Office 2019. Export button is not greyed out. Screenshot of the unhelpful error message attached. Any help gratefully received. Regards, David.
Solved! Go to Solution.
September 2019
September 2019
Hi @David011 , all the reports use Excel templates, do this msg means that the template for the selected report can't be found. This help topic has more including the location. You could try reinstalling, or if you had an older version installed eg 2019.1, copy all the templates from that location to the new one.
Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Custom Reporting from MYOB programs
(MYOB Business, including AccountRight Live, AccountRight v19.x and exo Payroll)
Bulk download of attachments (more details...)
September 2019
September 2019
Hi Mike,
Thanks for your reply.
@Mike_James wrote:Hi @David011 , all the reports use Excel templates, do this msg means that the template for the selected report can't be found. This help topic has more including the location. You could try reinstalling, or if you had an older version installed eg 2019.1, copy all the templates from that location to the new one.
I have just resolved this by finding the older .xlt templates, which were located on my cloud storage, and copying them to my local computer. All reports so far tested, seem to work now. It's a pity we can't point MYOB to the files rather than re-locate them for MYOB as far as I am aware.
Regards,
David.
November 2019
November 2019
I am getting the same message when I try to export my reports to Excel...
I have read the answer to solving this problem, but I have no Idea what I am looking for and what I have to move from A to B
I agree with David, MYOB should find our files, NOT we have to move our files to suit MYOB.
Can someone give me so clear step by step instructions for me to fix this problem thank you.
Regards... Colleen
November 2019
November 2019
Hi @11508932663 , welcome to the forum.
Accountright uses excel template files (ending in .xlt or .xltx) when sending reports to Excel.
These files are typically stored in C:\Users\<Username>\Documents\MYOB\AccountRight\201x.x\Reports\Spreadsheet. Where <Username is your windows login name, and 201x.x is your version number.
Assuming you have a previous version of AccountRight installed, to resolve the error caused by missing templates, open file explorer and drill down to the OLD folder (eg ...2019.2...), select all the xlt/x files (Control+A), copy them (Control+C), then go back up the path until you can see the NEW version (eg ...2019.3...), and drill down into that folder, and locate the spreadsheet folder. Open the folder and paste all the files you copied earlier (Control + V). If necessary confirm to replace existing files.
Then test the send to Excel function again.
Note: I have assumed that none of the templates in the new folder have been modified since AccountRight was installed
Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Custom Reporting from MYOB programs
(MYOB Business, including AccountRight Live, AccountRight v19.x and exo Payroll)
Bulk download of attachments (more details...)
December 2019
December 2019
Unable to export any of the reports to Excel, no error message. It just thinks for a while and nothing happens.
December 2019
December 2019
Hi @Basit,
Thank you for your post, so I can assist can I please clarify the following;
Also, I would suggest clearing your AccountRight cache as this can clear out any odd behaviours the software is having.
Cheers,
Melisa
MYOB Community Support
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December 2019
December 2019
Thanks for your response Melisa, repairing Office online resolved the issues
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