MYOBCommunity
Partner Zone
|
|
Partner Zone

GST Disappearing

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Experienced Cover User Vandavic
90 Posts
Experienced Cover User
Australia
Vandavic
Experienced Cover User

90Posts

17Kudos

1Solutions

Solved: Go to Solution

GST Disappearing

On converting orders to invoices and quotes to orders, the gst calculation at the bottom of the form reads '0'. This is not happening on everyone but the occassional one. Clicking on the gst arrow will not allow me to change the gst factor from '0' to 10%. This is annoying as I don't really want to re-enter orders everytme it happens. I have a suspicion this has happened before.

What is the cause and how can it be corrected?

Thank you

Vandavic

3 REPLIES 3
Ultimate Partner ronatbas
4,518 Posts
Ultimate Partner
Australia
ronatbas
Ultimate Partner

4518Posts

3262Kudos

714Solutions

Re: GST Disappearing

@Vandavic

 

Probably the first thing to check is the setup of the card. Make sure that it is Customer and not Personal, next check that the Tax code on the second page is set to GST and that the use customer GST is ticked. The last point is not essential but it force the GST to pick up.

Ron B
BAS Group
03 95588477

info@basgroup.com.au
Making MYOB work for you
Experienced Cover User Vandavic
90 Posts
Experienced Cover User
Australia
Vandavic
Experienced Cover User

90Posts

17Kudos

1Solutions

Re: GST Disappearing

Hi Ron, thanks for getting back to me so quick.

I have tried as you suggested but no luck.

I have gone into the gst box at the bottom of the invoice and inserted the gst amount and clicked ok but gst still shows zero. Have also inserted the gst amount and clicked 'recalculate' but still no luck. I note that no other customer has the 'Use Customer Tax Code' box ticked.

I thought that starting up the pc this morning and logging on may have resolved the issue (which sometimes happens) but not this time.

Any other suggestions?

Thanks

Vandavic

Experienced Cover User Vandavic
90 Posts
Experienced Cover User
Australia
Vandavic
Experienced Cover User

90Posts

17Kudos

1Solutions

Accepted Solution Solved Solution

Re: GST Disappearing

On investigating further, have found that the gst % in the 'Tax Code List' had reverted to 0%. Don't ask me how as I didin't know the Tax Code List existed until now.

Perhaps another glitch in the AR Live programme.

Thanks Ron for your effort to resolve this.

Vandavic

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post