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On converting orders to invoices and quotes to orders, the gst calculation at the bottom of the form reads '0'. This is not happening on everyone but the occassional one. Clicking on the gst arrow will not allow me to change the gst factor from '0' to 10%. This is annoying as I don't really want to re-enter orders everytme it happens. I have a suspicion this has happened before.
What is the cause and how can it be corrected?
Solved! Go to Solution.
Probably the first thing to check is the setup of the card. Make sure that it is Customer and not Personal, next check that the Tax code on the second page is set to GST and that the use customer GST is ticked. The last point is not essential but it force the GST to pick up.
Hi Ron, thanks for getting back to me so quick.
I have tried as you suggested but no luck.
I have gone into the gst box at the bottom of the invoice and inserted the gst amount and clicked ok but gst still shows zero. Have also inserted the gst amount and clicked 'recalculate' but still no luck. I note that no other customer has the 'Use Customer Tax Code' box ticked.
I thought that starting up the pc this morning and logging on may have resolved the issue (which sometimes happens) but not this time.
Any other suggestions?
On investigating further, have found that the gst % in the 'Tax Code List' had reverted to 0%. Don't ask me how as I didin't know the Tax Code List existed until now.
Perhaps another glitch in the AR Live programme.
Thanks Ron for your effort to resolve this.