Header Account Balances incorrect

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Hawk5
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

3Kudos

0Solutions

Solved: Go to Solution

Header Account Balances incorrect

Hello,

 

We have a problem with some Header Accounts in our accounts list having balances that do not add up correctly to those accounts allocated underneath them.

 

We have trawled through the forums and it seems that this has happened to others. We have already tried everything suggested in the other posts that we found:

- Rearranging accounts up and down to try to refresh the account balances

- Forcing a refresh of the balances by adding a new account

- Deleting cache files

 

None of these things have worked. I assume that the file needs to be checked as it has some kind of error/bug?

 

Thank you

6 REPLIES 6
Hawk5
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

3Kudos

0Solutions

Re: Header Account Balances incorrect

Hi @Komal_S , no one has answered my question for a few days... you answered a similar question here: Header Account wrong Balance - MYOB Community

 

Can you please advise what to try next or let me know how to send my file in for checking/fixing. Thank you

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Header Account Balances incorrect

Hi @Hawk5 

 

It sounds like the company file would need to come in for an investigation or possible repair. In saying that, would you mind providing us with a screenshot of the accounts impacted. Also, getting an indication of what you expect to be showing would be ideal.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Hawk5
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

3Kudos

0Solutions

Re: Header Account Balances incorrect

Hi @Steven_M ,

Thank you so so much for replying, it is much appreciated. I would really like to get this problem fixed. I have attached 2 screenshots below that show the header accounts affected: 1-3001 Other Assets and 1-9000 Withholding Credits.

 

As you can see from the screenshots, these two header accounts have incorrect negative balances. The correct balances of these accounts should be 1-3001 Other Assets: $4,690.00 and 1-9000 Withholding Credits $0.00

 

 

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Accepted Solution Solved

Re: Header Account Balances incorrect

Hi @Hawk5 

 

Thank you for providing that information. It does appear that the Header account balances are incorrect. As such, I have arranged for the company file to be sent in for an investigation and possible repair. You should have a separate email outlining the process. All the information required is contained in that email but do let us know if you have any further questions.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Hawk5
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

3Kudos

0Solutions

Re: Header Account Balances incorrect

@Steven_M thank you so much. I have just sent through the file now.

Hawk5
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

3Kudos

0Solutions

Re: Header Account Balances incorrect

Hi @Steven_M 

 

All fixed!!! Super quick turnaround once I sent the file through. 

 

Thank you for your assistance, it is very much appreciated!

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post