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Help with intray

veeva53
Experienced User
41 Posts
Experienced User
Australia
Experienced User

41Posts

6Kudos

0Solutions

Help with intray

Hard to explain. Need to know why once the doc is in the intray I then go to put this into the creditor. The invoice is showing in the top right hand corner, however it is not computing as it should. It has worked in the past but is not working now. Any suggestions would help please.

3 REPLIES 3
Jenco
2 Posts
User
User

2Posts

1Kudos

0Solutions

Re: Help with intray

Having similar issues, documents aren't disapearing from in tray when supposedly linked, can't even find attachment in original bill, issue only of this morning

Earl_HD
MYOB Moderator
2,823 Posts
MYOB Moderator
MYOB Moderator

2,823Posts

93Kudos

212Solutions

Re: Help with intray

Hi @veeva53, and @Jenco,

Thank you so much for your detailed post and my apologies for the late response.

It seems that this issue may be related to a display glitch in the intray. To address this, could you kindly try Clearing the AccountRight Cache as the initial troubleshooting step? Once you've done this, please confirm whether the problem persists. If the issue continues, we're here to assist you further in resolving this matter. Your cooperation in this troubleshooting process is greatly appreciated.

Please do let us know how you go on this.
Regards,
Earl

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Earl_HD
MYOB Moderator
2,823 Posts
MYOB Moderator
MYOB Moderator

2,823Posts

93Kudos

212Solutions

Re: Help with intray

Hi @veeva53,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

MYOB Community Forum

Online Help| Forum Search| my.MYOB| Download Page

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