Imported Accounts List (txt) inactive accounts are all greyed out - AccountRight

[Shelleylmnz]

I have imported a TXT file of Accounts for a new company, and the accounts have imported as inactive even though I imported them with the N to show them as Active.

I tried to untick the Inactive box, but it is greyed out?  Why do I not have the ability to uncheck this box?  I am an Administrator on the company file.

Help!

Shelley

[Steven_M]

Hi @Shelleylmnz 

Testing the import file that you have provided, the accounts imported successfully for myself (minus some warnings as it wasn't a full setup file). No accounts were inactive as a result of that import.

What I expect has occurred, is that you have selected a header account in the Accounts list i.e 1-0000 or another account in bold. These accounts by their nature as grouping/subtotalling accounts and therefore can't be made inactive thus the option is greyed out. If these are intended to be made as inactive accounts you would need to ensure that you have selected the Detail account option (far left) is enabled.

[Shelleylmnz]

Hi Steven, thanks for your response.  I am trying to make the accounts active, not inactive.  They are not header accounts (see screenshot attached), and I was wondering if it is because I am not the Owner of the ledger, only an Administrator and the permissions are different?

I have used this same TXT import file many times in the past, but I have always been the Owner of the ledger before?

Appreciate any further assistance you can offer?

Thanks

Shelley

[Steven_M]

Hi @Shelleylmnz 

From the screenshot, those accounts are listed as being in bold this does mean that they are Header accounts. You can see this also by opening the account(s) and checking the Account Information window.

To correct the situation, as they are also inactive Header accounts, the following actions would be required for each account:

1. Open the account - so you have the Account Information window the on-screen
2. Update the account to be a Detail account
3. Select OK to save the changes - you may be prompted to select a tax code
4. Reopen the Account Information window for the account
5. Disable Inactive Account
6. Select Ok

Edit: Also testing the import file that you did provide and selecting Auto-match on the import file it has imported the data as expected into my company file (without inactive accounts):