Incorrect Account Details Associated with my Account

[Parters68]

Hi,

I have been trying unsuccessfully to change the account that MYOB sends my monthly Invoice to since November last year and still have not been able to get it changed. I have been sending private messages to have this fixed and it is still wrong. I was getting answers to the private messages saying that it has been fixed for the first couple of months but now I am not even getting a response to my messages.

I have also just had a look at my account infomation and the ABN number associated with my account is wrong. Is there any chance that I can get these fixed?

[Princess_R]

Hi @Parters68 

I would like to take this opportunity to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I appreciate your patience and understanding about this matter. I'm sorry for the inconvenience. I am happy to take a look into this for you, if you could please send me a Private message with the following information;

• Serial number
• Your full name and email address
• Business Name

For the ABN number you can go to Set up menu >> select Company information. 

* Details updated

Cheers,

Princess

[Princess_R]

Hi Parters68,

Thank you for confirming .I have changed the details on your account, you can log out and log back in this should sync to your account now. (updated email address to receive the monthly invoice, the ABN number and all the information is now correct.)

Please let me know it this is all correct on your end.

Cheers,

Princess

[Parters68]

The ABN is now correct, so hopefully the email address has been fixed as well. Is there any way we can check that the email address is correct? I have been advised previously that it has been changed, only to receive the next invoice to the incorrect address. 

[Princess_R · Accepted solution]

Hi @Parters68 

Thank you for the update. Rest assured this has been changed to correct email address. I resend an invoice to your email address to confirm that your account information is all correct. If not, please do let met know.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

[Parters68]

Hi,

No worries. I received the resent invoice but it has the new email address as the CC address and the old incorrect email address is still the main email address. The new invoice will issue next week, so I'll wait and see which email account is sent the invoice.

[Princess_R]

Hi @Parters68 

Thank you for letting me know. Please don't hesitate to post or reply on this thread, if it is still the same with the next invoice you'll receive.

Cheers,

Princess

[Parters68]

 Hi Princess,

You are a legend. Thanks for finally getting this fixed for me. It is greatly appreciated.