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December 2019
December 2019
Hi All, Regarding the new “Invoice Reminders”. I understand that email reminders will only be sent to customers who have already received and invoice sent by email. So here is my questions”
Thanks so much
Regards
John
Solved! Go to Solution.
December 2019
December 2019
Hi @hkjohn
Invoice reminders are sent out on invoices that you used AccountRight to email i.e. have enabled Setup>>Preferences>>Emailing - Send AccountRight to Email. If you have printed the invoice there are a few things you can do to email that invoice:
I would recommend enabling Invoice reminders prior to emailing those emails using AccountRight.
If you do need to amend an invoice that has already been sent, you would amend the invoice in AccountRight and the resend that invoice to the customer. This will update the invoice in the Online Invoice Portal with the relevant changes. This is the process for whether a reminder has been sent or not.
Help Article: How do reminders and unpaid invoice summaries look to your customers? showcases how those reminders will look. Basically, it will be the listed invoice reminder message that you have set and an option to view the invoice for the customer to view the invoice with.
December 2019
December 2019
Thanks so much Steve. All done
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