Is MYOB down this afternoon? 9Feb, 2023 - 3.45pm Melbourne time

[KylieD]

@ElleE 

and your comment is helpful how???

[Uniquip]

Hi,

I am trying to access Account Right live - When I get to the page where it says Open a Company File, I click on our company file that navigates me to the program.  Then I get a (Not Responding) message.  I am then unable to close the program unless I access the task manager to shut to process down.

I am able to access my online account via my web browser but not through the app on my desktop.  I was working on it just this morning and access was fine.

Attached are step by step what I see as I try to access with the last page being that my password is wrong - I just reset it and was able to access our company file online so I am confused.

Please help!

[ElleE]

Because it seems to be an ongoing issue (not the first) that is costing unknown $$ in downtime.  You pay for a product, you expect it to work.  Is that not reasonable?  I can't bill a client for my wasted time in their office where I can't use the software.

[Melisa_D]

Hi Everyone, 

Our team are aware and are looking into the cause of this and are working on getting this resolved as quickly as possible. Further updates on this will be made on our Community Forum post AccountRight login issue 09/02/2023.

In the meantime it is recommended to use the AccountRight web browser. 

[Leanne23]

Does anyone know if account right live is down at the moment.  There is nothing wrong with my internet and trying to call someone about this is impossible

[honesty]

Tried calling the help line as no one from MYOB is responding to the forum about MYOB being down "connection error"  it goes through the process and then hangs up.  I have look at another site and there was a large spike of MYOB issues around 4pm today.  This is not okay.  I have been getting error reports a couple of times a week for a month or so now.  send reports of via email and never get a response.  CUSTOMER SERVICE ARE YOU THERE at all.

[Flav45]

Online browser works but not easy to use 

[Richmond91]

Sorry to ask, but how do we use the AccountRight web browser. ??

Is there a link you can provide?

Appreciate it.

[AJR076]

Yep got booted out in the middle of doing a invoice up.

[CFC]

Sorry, but what's the accountright browser??