MYOB Not exporting to excel & Unable to search on GL codes when in reports

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Experienced Cover User MaddieDixon
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MYOB Not exporting to excel & Unable to search on GL codes when in reports

EXPORT ISSUE - Unable to export excel reports from MYOB

Running the report, clicking export to Excel & it quickly loads then disappears and does nothing.

Have checked MYOB up to date, ran icon as administrator, and also checked excel settings.

Other users in the office on the same MYOB having no issues exporting to excel.

Is there any other fixes I can try?

 

GL CODE SEARCH ISSUE - When in reports & click on accounts to search on a particular GL code, when I type the GL code nothing shows up. The GL is definitely in the list & active. I instead have to scroll down and find out. All users in office having this same issue. What fixes this?

8 REPLIES 8
Former Staff Andrew_Y
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Hello @MaddieDixon 

 

Thank you for taking the time to bring your issues to the MYOB Community Forums.  I hope you will find lots of helpful topics and articles here.

 

As your exporting issue appears to happen after clicking export (ie not a greyed out option), I found this post on the forums that may have similar symptoms to what you are experiencing.  Please feel free to have a read of it and see if you think the steps offered are suitable for your issue.

 

SOLVED: Can't export to Excel since upgrading

Reports not exporting to Excel since the latest update - no error message

 

With the GL code issue, so I am not misunderstanding you, are you referring to windows such as this one?  If you are able to provide clarification on this it would be greatly appreciated in understanding what you are encountering better.

 

GL SEARCH.png

Cheers,
Andrew

MYOB Community Support

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Experienced Cover User MaddieDixon
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Hi Andrew,

 

Thanks I will try those for the excel problem..

 

Yes that is the screen I mean. The GL is active, but when I search in there when I am on a report it doesn't show up. I have to scroll and find the GL

Former Staff Andrew_Y
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Hello @MaddieDixon 

 

Thanks for confirming that.  I was unable to replicate your issue on my machine, both from the reports menu and within the report itself.  Can I ask what version you are running and on what hardware and software environment/system please?

 

It does sound like unusual behavior and I was wondering if this is a recent change or if it has existed for a while?  I would also recommend that you try to clear the caches and do a fresh re-install of AccountRight to see if that will reset any behaviors.

Cheers,
Andrew

MYOB Community Support

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Experienced Cover User MaddieDixon
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Happening to all of us here (3x users)

Running AccountRight 2019.2 (latest version)

 

I will do a re-install and see if that fixes the problem

Experienced Cover User MaddieDixon
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Hi Andrew,

No good. I reinstalled MYOB AccountRight 

Then I cleared my Caches and re-opened AccountRight and still not working

 

I have attached a screenshot to show you what I mean

Capture.PNG
Experienced Cover User MaddieDixon
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Accepted Solution Solved

Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Wow I just worked out what we were doing wrong!

 

I was just typing 11112 (whcih is what we used to be able to do) 

Now I have to tpye 1-1112 for it to show up .... 

 

thanks anyway!!! 

Capture.PNG
Former Staff Andrew_Y
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

Hi @MaddieDixon 

 

Thanks for your reply, and I'm glad to hear that you have found an answer to your issue, and a massive thanks for sharing your findings with the community!  I hope that your perseverance and testing will be of great benefit to all users on the forums in looking for help.

 

If you ever have any other issues in the future, please don't hesitate to post again.

Cheers,
Andrew

MYOB Community Support

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Ultimate Partner ronatbas
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Re: MYOB Not exporting to excel & Unable to search on GL codes when in reports

@Andrew_Y 

@MaddieDixon  is perhaps a little too polite to mention that this is another instance of developers playing where they had no cause to go. One can argue that it is only one more keystroke etc. In many cases it is many years of learned behaviour that has to be relearned because of an (apparent) unnecessary change. Worse still this change, like so many these days, comes without any explanation.

 

Ron B
BAS Group
03 95588477

info@basgroup.com.au
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