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I have a client that was shown evidence of one of their clients paying their invoice using Pay direct Online but the funds were never deposited into my clients bank account. How can I track this to assure her that it won't happen again.
Also is MYOB going to create the ability to add a surcharge on credit card payments any time soon?
During the application process for PayDirect Online, if they meet the initial requirements our team may conditionally approve the application, pending the receipt of some additional information which is requested through email.
Our PayDirect team, reachable on 1300 555 931, will be able to look into the back end of the system and see why those payments haven’t been released. Please note that as some of this information may be sensitive, our team may need to speak with the owner of the bank account to release certain information.
To my knowledge our team are not actively working on adding a surcharge on credit card payments, however this may be something that our team look at in the future.