Partner Zone

MYOB subscription double charge

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
4 Posts
Cover User
Cover User




MYOB subscription double charge

In July 2018 we upgraded our MYOB system from AccountRight Enterprise 19 to MYOB AccountRight plus to meet with STP compliance, it was confirmed on the phone by your team at that time that we will be getting a credit back for the unused portion of the annual subscription we have prepaid for the old version (MYOB Accounting Right Enterprise 19) once it's cancelled, however when I called MYOB today request cancellation I was advised by your team in a very impolite way that we can cancel the subscription however no refund or credit will be given – it is totally different to what I have been advised back to July 18.


We have started paying for the monthly subscription of the new version since July 2018,  it is unreasonable for MYOB to charge double subscription fees for both versions under one serial number, or not allow a refund of the old version.


We request this matter to be resolved asap.

MYOB Staff
811 Posts
MYOB Staff
MYOB Staff




Re: MYOB subscription double charge

Hi @PAH123


I have sent you a private message with a request for more information.

Kind Regards,

Stuart W
MYOB Client Support
MYOB Moderator
44,605 Posts
MYOB Moderator
New Zealand
MYOB Moderator




Re: MYOB subscription double charge

Hi @PAH123


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


Thanks for taking the time to speak me with today. I have sent you a follow-up email in regards to your enquiry.

Do let us know if you have any further enquiries in regards to this particular matter and/or your AccountRight Plus program/subscription.

Kind regards,

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post