New Administrator Access

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New Administrator Access

I have sent an invitation to my accountant to set him up as an Administrator but he is now asking me for a password or to set him up with his own User ID and password.  I was under the impression that when you receive an invitation, you were able to set up your own password...is this not correct?

Also, I can't see where I can set him up with his own User ID....please help?

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Re: New Administrator Access

Hi @Donsky59 

 

The accountant would have set up his own password to access the file. 

 

However he might have taken a back up and trying to restore it in which case it will prompt for the File Username and Password.


The username will be the Name you set up if you invited him from within ARL and the password is most likely blank.  


If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
Warm Regards
Renae

@renae2peas
https://twopeas.com.au/covid-19-resources/

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