New Company file user unable to log in - icon beside User ID

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New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or password you entered is incorrect". In Manage User Acess, there is a symbol which looks like a person with a speach bubble, appearing next to her name, which I have not seen for anyone else, so not sure what this means. She has tried selecting and unselecting the option to sign on with a my.MYOB account.

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Re: New Company file user unable to log in - icon beside User ID

Hi @VictoriaB

 

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

 

Note; please hide any sensitive information. 

Cheers,
Melisa

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Re: New Company file user unable to log in - icon beside User ID

Hi Melissa, please see icon below:

 

Please see icon:New User Icon.png

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Re: New Company file user unable to log in - icon beside User ID

Hi @VictoriaB ,

 

This icon means that you have invited the user as an "advisor" instead of a "user". 

 

@Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

 

Please reach out if you need further assistance. 

Kind regards,
Komal

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Re: New Company file user unable to log in - icon beside User ID

Thanks Komal,

 

Did not intend to do that. I have now deleted that profile and sarted again - all good.

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Re: New Company file user unable to log in - icon beside User ID

Hi @VictoriaB 

 

Thanks for letting me know. Would you please mind marking by response as solution by clicking on "Accept as solution" so that the other users with similar question can find this post easily. 

Kind regards,
Komal

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