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November 2019
November 2019
I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or password you entered is incorrect". In Manage User Acess, there is a symbol which looks like a person with a speach bubble, appearing next to her name, which I have not seen for anyone else, so not sure what this means. She has tried selecting and unselecting the option to sign on with a my.MYOB account.
Solved! Go to Solution.
December 2019
December 2019
Hi @VictoriaB,
Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?
Note; please hide any sensitive information.
Cheers,
Melisa
MYOB Community Support
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December 2019
December 2019
Hi Melissa, please see icon below:
Please see icon:
December 2019
December 2019
Hi @VictoriaB ,
This icon means that you have invited the user as an "advisor" instead of a "user".
@Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.
Please reach out if you need further assistance.
Kind regards,
Komal
MYOB Community Support
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December 2019
December 2019
Thanks Komal,
Did not intend to do that. I have now deleted that profile and sarted again - all good.
December 2019
December 2019
Hi @VictoriaB
Thanks for letting me know. Would you please mind marking by response as solution by clicking on "Accept as solution" so that the other users with similar question can find this post easily.
Kind regards,
Komal
MYOB Community Support
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