OVERCHARGING AND THEN LEAVING ON HOLD AGAIN AND AGAIN SO YOU DO NOT HAVE TO REFUND!!!!

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Ann6
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OVERCHARGING AND THEN LEAVING ON HOLD AGAIN AND AGAIN SO YOU DO NOT HAVE TO REFUND!!!!

To Whom It May Concern

 

Becuase you had bugs that MYOB could not  resolve your inexperienced support staff kept charging me to rebuy the package. Then after being on hold for 7 hours over 4 days you raised credit notes for the over charge. Over the following 3 weeks I have been on hold for 12 hours and been promised the credits countless times. I have been passed from person to person with needing to hold at least 1/2 hour between each person!!

 

GIVE ME MY REFUND OR I WILL PUBLICISE THIS EVERYWHERE!! 

 

Your behaviour is appalling but you still have to behave in accordance with Australian Law. 

 

If I do not receive a refund in the next 48 hours I will compain to the ombudsman and take this legal to the small claims tribunal, and ask for damages for the amount of time I have wasted on the phone.

 

ENOUGH is ENOUGH

 

Ann Wine

CLASH SPORTSWEAR

1 REPLY 1
MYOB Moderator Steven_M
32,637 Posts
MYOB Moderator
New Zealand
MYOB Moderator

32,637Posts

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0Solutions

Re: OVERCHARGING AND THEN LEAVING ON HOLD AGAIN AND AGAIN SO YOU DO NOT HAVE TO REFUND!!!!

Hi @Ann6 

 

Sorry to hear that you have had that experience. I'm happy to take a look at your account and your billing if you would like to send me a private message on this Forum with your product serial number.

Kind regards,
Steven

MYOB Community Support

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