Offline Company Files

[MinEr916]

Hi We use AccountRight Premier which we have two online files, that's ok, everything's ok ... fingers crossed. We also have two little sets of accounts offline. I can't access them anymore. I tried to open them the usual way, it went through the normal credentials, at the screen when you think the file will open any second, the window disappears. Has there been any change that we can no longer access offline files? I need to get in to them to get the year's data entered (just 3 transactions each month) and access to last year's tax. Any help appreciated. Regards, Jillian

[Steven_M]

Hi @MinEr916 

I would have a guess that you would need to take a look at Unable to open recently upgraded company file. which contains a tool that can be run over the company file that has resolved similar situations for others users.

Do let us know how you get on and if you require further assistance.