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Online access email not being received

Tanialmm
Experienced Cover User
107 Posts
Experienced Cover User
Australia
Experienced Cover User

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Online access email not being received

I am trying to invite an online user and the email is not being received. Yes the email address is correct.

Why is it not being sent/received

2 REPLIES 2
Melisa_D
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Online access email not being received

Hi @Tanialmm

 

Has the user received the invite since ? If they haven't can you please send me a private message with your product serial number and the email address that has been invited so I can take a look into this. 

Cheers,
Melisa

MYOB Community Support

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Tanialmm
Experienced Cover User
107 Posts
Experienced Cover User
Australia
Experienced Cover User

107Posts

40Kudos

0Solutions

Re: Online access email not being received

Thanks Melisa  - it was my error - I realised that I needed to tick the box when setting up the User.

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