Online user access and accessing the company file

[AGreg]

I made a user inactive in the company file and removed access to their my.myob access. 

I am now trying to re add them but in MYOB AccountRight adding a new user says "my.myob account has already been linked to a user in this company file'.

In my.myob, under manage users, invite a new user it says 'The invitation couldn't be sent because the user is already entitled to use this file'.

In the manage users listing in my.myob - her email is listed as 'access removed'.

There is obviously some glitch that we need some help with.  Maybe her access is hidden from me and needs to be removed from the back end.  I'm a bit frustrated as I have been on a support call that I waited for 40 mins to be told I didn't need the my.myob account in order to access our company file and to set her up as a user without my.myob access.  I knew this was the wrong information and she cannot log in to myob without it asking for her my.myob login details.  

Desperately need assistance please.

[Melisa_D · Accepted solution]

Hi @AGreg, 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• The users full name and email address you're having issues with 

[MorningAM]

Hi There,

I  do have the exact same probme.

Can you please help me?

[Yanike_S]

Hi @MorningAM 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• The users full name and email address you're having issues with 

[Yanike_S]

Hi @MorningAM 

Thanks for your post. I have received your information, but because you had posted this on the public forum I have deleted this post as it contained sensitive information. Next time make sure to click on Private Message to send me a private message.