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Password Reset for Offline file

Paul21
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Password Reset for Offline file

Hi,

 

I need to reset the Administrator password for a company file. Please advise on the details.

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Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

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Re: Password Reset for Offline file

Hi @Paul21 

If there are more than one Administrators for that file, they can set up a new password in the User Access window—the procedure below describes how to do this:

 

  1. Open your company file.

  2. In the Sign-in window type your User ID.

    Don't see the Sign-in window when opening your file? It means you're working in an online company file. Go to the File menu and choose Switch company file user. The Sign-in window will appear.

  3. Click Change Password.
  4. If no password has been set, leave the Existing Password field blank, otherwise, enter the password you've previously signed on to the file with.

  5. Fill in the Password and Confirm Password fields.
  6. Click Record and then sign on to the company file using the new details.

If you’re the only administrator and you’ve forgotten your password, please send me your current serial number and email address by Private Message so we can the additional information on what's required and the cost to reset the password.

Kind regards,
Komal

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