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I am trying to pay superannuation through the "pay superannuation" icon.
The payment is for July - Sept. Employees are paid monthly, so I have 3 entries for each employee.
I keep getting an error message for one employee saying" invalid TFN" but it only has the error next to the July entry. It accepts the August and Sept amounts. His TFN is the same each month.
Solved! Go to Solution.
Generally the Tax File Number Invalid error is caused by not have a valid in the employee's card - Card File>>Cards Lists>>Selecting the Employee's Card>>Selecting the Payroll Details tab>>Selecting the Taxes on the left hand side and then Tax File Number. Please note that it does need to be a valid TFN, the alternate ATO Numbers i.e 111 111 111 111 are not supported.
In my experiences we do occasionally see some messages get generated for particular months of pays or certain pays and not for others. If this does happen a workaround can be is to delete the respective payroll transactions, ensure that the reason for the error is corrected (i.e. a Tax file number has been entered) and then redo those payroll transactions.
I deleted the pay and re-entered the details. Unfortunately I still received the same error. My last resort was to get my employee to check their TFN. Guess what? They gave me an incorrect number. So all has now been rectified.
Great to hear that you have managed to get it sorted and it was a simple case of the using the incorrect TFN from the employee. Thanks for letting us know
If you do require further assistance don't hesitate to post on the Forum again.