Paying credits/refunds via Electronic Clearing Account

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Paying credits/refunds via Electronic Clearing Account

Good afternoon,

 

We have set up electronic clearing account and it works fine for purchases,creates the import files etc.

But when I go Sales/Sales Register/Returns and Credits/ Click "Pay Refund"

Then in the window that appears I chose "Electronic Clearing Account" for it to get there.

 

But when I go into "Prepare Electronic Payments" that transaction wouldn't show in the least like it normally would if I was paying a supplier.

 

Would somebody know how to pay credits via electronic clearing account? We do usually have a lot of credits to pay and doing it manually is very inefficient way of doing it.

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Re: Paying credits/refunds via Electronic Clearing Account

Hi @Evrose

 

Due to the way in which a Customer's card is setup it doesn't contain the necessary banking details to make that transaction appear in the Prepare Electronic Payments window.

If you are wishing to pay a refund to a customer through the Prepare Electronic Payments window you would be looking at creating a Supplier card for that customer, adding in the banking details to that card, processing the Pay Refund transaction through to a holding account and then do a separate Spend Money transaction for that Supplier's card. Help Article: Paying customer refunds electronically would go through that process in more detail to allow you to process that customer's refund electronically.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User
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Re: Paying credits/refunds via Electronic Clearing Account

Hi,

 

Thank you for your reply. I guess I'll use this way for now. With 50+ credits to pay every month, it's somewhat a long process to go through for each credit. It would be a lot more efficient for the MYOB users if developers could add a Bank Account field into Customer Card so I could just Pay Refund into Electronic Clearing account. directly.

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