Problems importing payroll - working offline the file times out

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CTL
Trusted Partner
150 Posts
Trusted Partner
Australia
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Problems importing payroll - working offline the file times out

I'm having the same problem each fortnight when importing payroll.  I take the file offline, back it up before processing payroll then import payroll.  The import takes minimum 20 minutes x 2 files, even when the file is offline which is causing a time out error saying that Huxley application has to close.  I have split the importing into two by importing week 1 then going back to importing week 2 but this doesn't help.  All it does is risk both imports not being fully completed. When I check the payroll, only about half to three quarters of it has imported so I checkout without saving changes then try to import again.  Sometimes it works, most times it doesn't.  

 

Is there something that can be done to speed things up?  This is ridiculously slow and would mean that it would be quicker to manually key in 55 timesheets x 2 weeks than to import them.  

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CTL
Trusted Partner
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Trusted Partner
Australia
Trusted Partner

150Posts

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Re: Problems importing payroll - working offline the file times out

Can someone from MYOB please sort this issue out.  I hope my other urgent request isn't ignored for 3 weeks.

Steven_M
MYOB Moderator
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MYOB Moderator
New Zealand
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Re: Problems importing payroll - working offline the file times out

Hi @CTL

 

When importing data into AccountRight you are directly interacting with the database and therefore it can take an extended period of time, as there is a large number of checks that can be required to import the data.


There is no magic fix for increasing the speed of the importing. If you are finding that it taking an extended period of time, you wish to move the file locally and/or reduce the number of records in the import file. This will reduce the number of items it is taking the import and therefore will reduce the chances of a timeout error occurring when that information is imported.

Kind regards,
Steven

MYOB Community Support

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