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August 2019 - last edited August 2019
August 2019 - last edited August 2019
Hi Everyone
Current Status - Resolved
Products: Bank Feeds
We are aware that clients are encountering an Unable to Connect/Errors connecting to this site or service Message when attempting to retrieve their latest bank transactions.
We’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible.
Thank you for your patience and we apologise for the inconvenience.
Solved! Go to Solution.
August 2019
August 2019
Hi Everyone
Thank you for your patience and understanding.
Our team is still investigating bank feeds for those clients affected and do understand the importance of resolving that as soon as possible.
August 2019
August 2019
Hi Everyone
Thank you for your patience
Our teams are continuing to work on this particular issue to correct that situation and allow for those feeds to be made available as soon as possible.
August 2019
August 2019
Hi Everyone
Thank you for understanding and patience
Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.
Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.
Once again we apologise for the inconvenience caused
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