RESOLVED: Bank Feeds: Unable to connect - 05/08/2019

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RESOLVED: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone

 

Current Status - Resolved


Products: Bank Feeds

We are aware that clients are encountering an Unable to Connect/Errors connecting to this site or service Message when attempting to retrieve their latest bank transactions.


We’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

 

Thank you for your patience and we apologise for the inconvenience.

Kind regards,
Steven

MYOB Community Support

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Re: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone


Thank you for your patience and understanding.


Our team is still investigating bank feeds for those clients affected and do understand the importance of resolving that as soon as possible.

Kind regards,
Steven

MYOB Community Support

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Re: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone 

 

Thank you for your patience

 

Our teams are continuing to work on this particular issue to correct that situation and allow for those feeds to be made available as soon as possible.

Kind regards,
Steven

MYOB Community Support

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Accepted Solution Solved

Re: Bank Feeds: Unable to connect - 05/08/2019

Hi Everyone

Thank you for understanding and patience

Clients will now be able to receive their bank feeds into their company file without the Unable to connect message.

Note: There may be a delay in obtaining your latest transactions while the system does process those transactions.

Once again we apologise for the inconvenience caused

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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