(RESOLVED) Unable to open a card/using cards on transactions in AccountRight 2018.4.1 (online file

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MYOB Moderator Steven_M
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(RESOLVED) Unable to open a card/using cards on transactions in AccountRight 2018.4.1 (online file

Hi Everyone

 

Current Status: Resolved - 17/01/2019 - 2:00 PM (AEST)

Products: AccountRight 2018.4.1 

We are aware that some clients are unable to open cards in their company file located in the cloud with AccountRight 2018.4.1. Most of these clients are reporting a "Something has gone wrong and AccountRight needs to exit" message - similar to the below message. This particular message may occur when using cards on transactions as well.

 

Attachment2.PNG

 

We apologise for the inconvenience. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

 

Thanks for your patience during this time.

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
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Re: Unable to open a card/using cards on transactions in AccountRight 2018.4.1 (online files)

Hi Everyone


Thank you for patience in regards to this situation.


Our team are still investigating, however, the following workaround of checking out the company file can be used.

Help Article: Work offline (checking out and checking in) will be able to assist with the checking out that company file so you can continue to use your file.

 

Once again we understand the importance of resolving it as quickly as possible.

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
33,027 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Re: Unable to open a card/using cards on transactions in AccountRight 2018.4.1 (online files)

Hi Everyone

 

Thank you for your patience and understanding in regards to this situation

I'm pleased to announce that this situation has been resolved by our team. Clients should be able to access and use those cards on transactions in their online file as intended.

 

If you have used the workaround and checked the company file out do follow Help Article: Work offline (checking out and checking in) for information on checking that company file back into the cloud.

 

Our team will continue to monitor the situation going forward.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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