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December 2018
December 2018
Morning,
I am also having similar issues - phoned support on Friday and was told everyone's bank feeds were down. Still won't update today - following error message:
'Cannot get bank feeds - Only authorised representatives of this company file can update bank feeds. You'll need to contact a company file administrator to update this feed for you, or to request your own administrator access'
I have checked and I am set up with adminsitrator access. Tried closing and restarting, not working for both bank accounts.
Any suggestions? Phone support not available due to holiday trading.
Thanks, Jo
Solved! Go to Solution.
December 2018
December 2018
Hi @Branbo
That message was separate to the other thread and has an entirely different cause, as a result I've moved it to it's own thread to not confuse anyone else looking for help for.
For this cause, this means that when you're trying to sign in it's not recognising the email as an Online Administrator or File User (This is different to the Administrator Role in Setup > User Access)
To be sure of your set up, can you send me a Private Message with:
You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.
Cheers,
Hayden
MYOB Product Team
Currently Working On:
Supplier Feeds | E-invoicing
In Tray
Previously Worked On:
MYOB Capture App | MYOB Invoices app
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