Error Code 12029

[Nashietoo]

I am also having the same problem of not being able to "Confirm My Comapany File" and have been hanging on the phone for a very, very, long time! I gather I have to request you to send me a private message link?

Regards

Sue Nash

[Tracey_H · Accepted solution]

Hi @Nashietoo 

If you are struggling to confirm your company files I would recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

If you continue to have problems please send the following information in a private message:

• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are using - Help>>About AccountRight
• If you are on AccountRight Classic (v19 or below) - the Company file code

*Update: Company file confirmed

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.